Shipping policy

SHIPPING DESTINATIONS

Orders are shipped from Bursa, Türkiye. We currently deliver to the European Union countries available for selection at checkout.

SHIPPING FEE

The current standard shipping fee for European Union orders is TRY 990.The applicable shipping fee is displayed at checkout before payment. We do not currently offer free shipping to EU destinations.

PROCESSING AND DELIVERY TIME

Orders are generally prepared and dispatched within 1–2 business days.

The estimated delivery time for European Union orders is 5–8 business days after dispatch. The estimated delivery dates shown at checkout are not guaranteed and may vary depending on the destination, customs procedures, public holidays and circumstances beyond our control.

Orders placed on weekends or public holidays are processed on the next business day.

TRACKING YOUR ORDER

When your order has been dispatched, tracking information will be sent to you by email or SMS, when available. Please allow some time for the carrier’s tracking system to update.

CUSTOMS DUTIES AND IMPORT TAXES

Orders are shipped from Türkiye. Import VAT, customs duties, carrier handling charges or other import-related fees are not included in the product price or shipping fee unless expressly stated at checkout.

Any charges imposed by the destination country’s customs authority or the carrier are the customer’s responsibility and may be collected before or upon delivery. Customs procedures may occasionally cause delivery delays.

ADDRESS INFORMATION

Please check your delivery address, postal code and phone number carefully before completing your order. Missing or incorrect information may delay delivery or result in additional charges.

If a parcel is returned to us because of an incorrect address, an unsuccessful delivery attempt or the customer’s failure to collect it, the original shipping fee and any return charges may be deducted from the refund where permitted by law.

DAMAGED OR LOST PARCELS

If your parcel arrives visibly damaged, please take photographs of the package and the products and contact us at info@ducaonline.com as soon as possible.

If your tracking information has not been updated for an unusually long period, please contact us so that we can open an investigation with the carrier.

Last updated: 20 August 2026