Frequently Asked Questions

Select the color and size options for the product you wish to purchase and click the "Add to Cart" button. You can then complete your order by going to your cart and filling in your delivery and payment information.

Before your order is shipped, you can submit your cancellation or change request via WhatsApp to +90 (532) 353 21 48 or to info@ducaonline.com. Changes cannot be made to orders that have been handed over to shipping; you can create a return or exchange request after delivery.

You can check the status of your order from your customer account. When your order is shipped, your tracking information will be sent to you via email or SMS. If you need assistance, you can contact us with your order number.

First, ensure your email address is correct and check your junk or spam folder. If you still can't find the confirmation email, you can contact us with the name, phone number, or email address you used for your order.

When your order is handed over to the courier, your shipping tracking number will be sent via email or SMS. You can track the status of your shipment on the courier company's website using this number.

Before your order is shipped, please send your correct address and contact information via WhatsApp to +90 (532) 353 21 48. Address changes for orders already shipped cannot be guaranteed.

Send a photo of the product and your order number via WhatsApp to +90 (532) 353 21 48 or to info@ducaonline.com. After the necessary review, the exchange or refund process will be initiated.

Yes, you can contact us for wholesale order inquiries. You can send the products you are interested in and estimated quantities via WhatsApp to +90 (532) 353 21 48 or to info@ducaonline.com. You will be provided with information about special pricing and order conditions.

You can pay securely on our site with a credit card or debit card. Available installment options will be displayed on the payment screen according to your bank and card.

Yes. Your payments are processed through iyzico's secure payment infrastructure. Your card information is not viewed or stored by Duca Kids.

When you complete your order, your payment is approved by your bank and the order amount is charged to your card. If payment is not approved, your order will not be created.

Payment may be rejected due to incorrect card information, insufficient limit, the card being closed for online shopping, or a security check by the bank. You can try again by checking your information, use a different card, or contact your bank.

No, you can order as a guest without creating an account. If you create an account, you can view your order history and complete your next purchases faster.

Click the account icon in the top right corner of the site. You can create a free customer account using your first name, last name, and email address by selecting the "Create Account" option.

Follow the password reset or email verification steps specified on the login screen. If you don't receive an email, check your junk or spam folder. If the problem persists, you can contact us at info@ducaonline.com.

After logging into your customer account, you can update your information from the profile or account details section. For information you cannot change, please contact us.

You can choose the most suitable size for your child's measurements by reviewing the size chart on the product page. If you are undecided, you can reach us via WhatsApp at +90 (532) 353 21 48 with your child's age, height, and weight.

Yes, the images reflect the colors, models, and details of the products as accurately as possible. Slight differences in color tones may occur due to screen settings and lighting conditions. Minor detail variations may occur in handmade products.

When you select a color and size on the product page, you can see the current stock status. To inquire about the restock status of an out-of-stock product, please contact us.

The fabric, dimensions, usage, and care instructions for the product are included in the product description. If you need more information, you can send us the product name or link via WhatsApp.

We ship to all 81 provinces of Turkey. For international orders, you can contact us via WhatsApp or email.

Orders placed on business days before 10:00 AM are shipped on the same day, while orders placed after 10:00 AM are shipped on the next business day. Orders placed on weekends and public holidays are prepared on the following first business day. Delivery time may vary depending on your region and the courier company's workload.

Shipping is free for orders over 1500 TL within Turkey. For orders under 1500 TL, the shipping fee will be added to your cart during checkout.

Yes. When your order is shipped, your tracking number will be sent to you via email or SMS. With this number, you can track the status of your shipment on the shipping company's website.

You can reach us via WhatsApp at +90 (532) 353 21 48, by email at info@ducaonline.com, or by using the form on our Contact page.

We respond to your messages as soon as possible during our working hours. Messages sent outside working hours will be responded to on the next business day.

We provide support on Saturdays from 9:00 AM to 1:00 PM. Messages sent on Sunday will receive a response on the following business day.

You can visit our showroom in Bursa. Prior to your visit, please contact us via WhatsApp at +90 (532) 353 21 48 for availability and address information.