Shipping policy

SHIPPING DESTINATIONS

Orders are shipped from Bursa, Türkiye. We currently deliver to the European Union countries available for selection at checkout.

FREE STANDARD SHIPPING

We offer free standard shipping to eligible European Union destinations. Shipping availability is confirmed at checkout based on the delivery destination and order value.

Free shipping covers the transportation charge only. Import VAT, customs duties, customs clearance fees and carrier handling charges are not included unless they are expressly shown as collected or included at checkout.

PROCESSING AND DELIVERY TIME

Orders are generally prepared and dispatched within 1–2 business days.

The estimated delivery time is 5–8 business days after dispatch. Delivery dates are estimates and are not guaranteed. Delivery may take longer because of customs procedures, public holidays, local carrier delays or circumstances beyond our reasonable control.

Orders placed on weekends or public holidays are processed on the next business day.

TRACKING YOUR ORDER

Once your order has been dispatched, tracking information will be sent by email or SMS, where available. Please allow some time for the carrier’s tracking system to update.

CUSTOMS DUTIES AND IMPORT TAXES

Orders are shipped from Türkiye, which is outside the European Union for import purposes.

Depending on the destination country and the applicable rules, import VAT, customs duties, customs clearance fees or carrier handling charges may apply. Unless these charges are expressly shown as collected or included at checkout, they may be collected from the customer by the customs authority or carrier before or upon delivery.

These import-related charges are separate from the free shipping service offered by Duca Kids.

Customs procedures may occasionally cause delivery delays.

ADDRESS INFORMATION

Please check your delivery address, postal code and telephone number carefully before completing your order. Missing or incorrect information may delay delivery or result in additional charges.

If a parcel is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt or the customer’s failure to collect it, any return transportation, customs or carrier charges may be deducted from the refund where permitted by applicable law.

DAMAGED OR LOST PARCELS

Duca Kids is responsible for the parcel until it is delivered to the customer or a person designated by the customer.

If your parcel arrives visibly damaged, please take clear photographs of the parcel, packaging and products and contact us at info@ducaonline.com as soon as possible.

If your tracking information has not been updated for an unusually long period, please contact us so that we can open an investigation with the carrier. If the parcel is confirmed as lost or damaged, an appropriate solution will be provided in accordance with applicable law.

Last updated: 25 August 2026